Help & Support

Technical Support - Cloud apps 65

• How to clear browsing history, cache & cookies
• Quick start guide for the Modern View of Daily Organiser
• Customise the home page of the Management Portal
• Daily Organiser (Modern View) – “Load Failure” Message
• How to setup Multi Factor Authentication (MFA) - using an authenticator app

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Cloud Apps 20

• Daily Reports: Setup Instructions
• Staffing fully hosted cloud app
• Teacher Portals: Setup Instructions
• Product Descriptions: Daily Reports, Teacher & Student Portals
• Comparison between Lite edition and Manager edition of Preferences Manager

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Legal Documents & Policies 18

• Subscription Agreement - Cloud Applications
• Credit Reporting Policy
• Service Level Commitment - guidelines for determining the impact and urgency of a submitted ticket
• Training Course Terms and Conditions
• V10: Timetabling Solutions Version 10 Licence Agreement forecast of changes

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Privacy & Security 18

• Privacy
• GDPR Compliance
• Timetabling Solutions Information Security Management System (ISMS) Policy Statement
• Data Breach Response Plan
• List of third party subcontractors used by Timetabling Solutions

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Training & Support Services 15

• Phone and Tutorial Support
• Request an Account (V10 and our applications site)
• Timetabling Solutions - Geelong Office (parking/public transport/accommodation)
• Timetabling Solutions - Brisbane Office (parking/public transport/accommodation)
• Online Training - Video "Download extract training data"

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Technical Support - Desktop 136

• V10.1: Timetabling Solutions V10.1 - Version History
• V10.1: Importing with V10.1
• V10: Active to: date displaying 1899 as the year
• V10.1 - software not activated and shows date as 1st January 1974
• V10.1: Activation dialog is blank

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