Help & Support

Technical Support - Desktop 140

• V10.1: Download Training Data
• How to clear cache in Safari (press ⌘ Command + R)
• WebDO: How to clear cookies from Google Chrome
• Can the desktop software run on Apple Macintosh?
• V10: VASS File

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Technical Support - Cloud apps 34

• How to setup Multi Factor Authentication (MFA) - using an authenticator app
• What are the supported browsers?
• Integrating and Exporting with Systems
• How to clear browsing history, cache & cookies
• Error: "you were authenticated successfully but do not have access to this system"

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Cloud Apps 20

• Upgrade to a Dedicated Environment for uncontested access
• Staffing fully hosted cloud app
• Comparison between Lite edition and Manager edition of Web Preferences
• Web Preferences Manager - Summary of Features
• Features of Web Daily Organiser

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Legal Documents & Policies 18

• Subscription Agreement - Cloud Applications
• Credit Reporting Policy
• Service Level Commitment - guidelines for determining the impact and urgency of a submitted ticket
• Training Course Terms and Conditions
• V10: Timetabling Solutions Version 10 Licence Agreement forecast of changes

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Privacy & Security 18

• Privacy
• GDPR Compliance
• Timetabling Solutions Information Security Management System (ISMS) Policy Statement
• Data Breach Response Plan
• List of third party subcontractors used by Timetabling Solutions

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Training & Support Services 14

• Phone and Tutorial Support
• Request an Account (V10 and our applications site)
• Timetabling Solutions - Geelong Office (parking/public transport/accommodation)
• Timetabling Solutions - Brisbane Office (parking/public transport/accommodation)
• Online Training - Video "Download extract training data"

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