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Please read the following carefully to ensure you know your rights and obligations under these Terms and Conditions.

Timetabling Solutions reserves the right to convert any upcoming face-to-face training course to be delivered online. This may be at very short notice and potentially during a course.

The client may elect to receive a full refund of registration fees paid before the course commences or attend the online course and be refunded the difference in fee.

In 2025, we are planning limited In-person courses in Adelaide, Brisbane, Melbourne and Perth. 

These courses will adhere to their state's relevant Covid-19 event requirements and are subject to change at very late notice. 

PARTICIPANT ENROLMENT
Cancellation by Timetabling Solutions

  • Timetabling Solutions reserves the right to cancel any training course and will attempt to provide as much notice as possible before the scheduled commencement date.
  • In the event of cancellation by Timetabling Solutions, the client may elect to receive a full refund of registration fees paid or credit toward alternative class(s). 
  • If we must cancel or vary course dates or locations due to circumstances outside our control, including insufficient course enrolments, you will be offered a full refund of the total course fee, or a transfer or substitution.
  • Unless applicable law requires, we will not be responsible for any airfare, hotel, or other direct or indirect costs or losses incurred by participants in any circumstances, and you are strongly encouraged to consider this when booking travel arrangements.

Cancellation by Client

  • Training course registrations are not confirmed until payment is received in full.
  • Client requests for class cancellation must be received by Timetabling Solutions at least 7 full calendar days before the scheduled start date for the customer to receive a full refund/credit of registration fees paid.
  • Cancellation requests less than 7 full calendar days before the class start date are billed 50% of the registration fee.
  • The client may substitute registered course attendee(s) without additional charge.
  • No-shows to class will be billed the full registration fee.
  • Cancellation or no-show fees cannot be applied to future classes.

We exclude weekends, public holidays and the first day of a course (course start date) when calculating how many days’ notice you have provided for any requested changes to your enrolment.

PRIVACY
By registering, you acknowledge that you have read and understood our Privacy Policy as amended from time to time, and agree with and consent to the practices described in that Privacy Policy.

When you register for a course, including online courses, we will ask you to provide information that personally identifies you or allows us to contact you (personal information) in connection with the course's operation. Timetabling Solutions agrees that it will only collect, store, distribute and communicate Personal Information that is provided to Timetabling Solutions by you or is otherwise collected by Timetabling Solutions as a result of your enrolment or participation in the course, in accordance with the Privacy Policy

When you attend one of our courses, your Personal Information will be disclosed to third-party service provider Microsoft, who is a vendor of computer software and cloud services, who may access, use and disclose your Personal Information in accordance with their Privacy Policy which can be accessed here https://privacy.microsoft.com/en-ca/privacystatement.

On the course commencement date, you may share your name, organisation, and preferred contact email address with your fellow participants to facilitate valuable peer-to-peer connections. If you do not consent to share your contact email address, please contact our office to discuss your concerns a minimum of three days before the course commencement date.

RECORDING NOTICE
Timetabling Solutions online courses include a feature that allows audio-visual and any documents or other materials exchanged or viewed during the session to be recorded.

It is not our usual practice to record our training courses, however, when attending an online event, you acknowledge that your participation and contribution may be recorded and consent to such activity.

By registering you agree to manage the Personal Information you are exposed to in accordance with our Privacy Policy.

USE OF MATERIAL
Materials and content made available to you as a course participant are subject to copyright and other rights owned by Timetabling Solutions or its licensors. All such material is protected by the Copyright Act 1968 (Cth) and other international copyright and intellectual property laws.

You may only use the materials and content for your own private, non-commercial use. No part of the materials and content covered by copyright should be copied, reproduced, modified, distributed, transmitted, or republished in any form or by any means without the written permission of Timetabling Solutions.

PARTICIPATION AND BEHAVIOUR 
Any views you express during the course will be your own. During a session, you must not behave in a manner or distribute any material that is abusive, defamatory, obscene, contrary to law or to the rights of any person. Timetabling Solutions may remove you and any offending material from a session and decline your future participation for any behaviour that Timetabling Solutions considers contravenes this clause.

Chatham House Rule 
To ensure frank discussion and confidentiality of individuals during courses, participants are required to adhere to the Chatham House Rule.

‘When a meeting, or part thereof, is held under the Chatham House Rule, participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed’

Participants should not;

    1. Post messages containing defamatory or other inappropriate material

    2. Upload files or post messages that contain material protected by copyright, intellectual property or privacy laws

3. Reveal personal information about another person without prior written permission


GENERAL
These Terms and Conditions are in addition to your rights under the Australian Consumer Law.

We may update these Terms and Conditions from time to time. The updated Terms and Conditions will apply to all enrolments from the time they are posted on our website onwards.