Technical Support - Desktop

The program was unable to connect with Excel or CSV
Summary This error message occurs when attempting to import data from Excel or CSV into Timetabling Solutions V10. You may also receive: Resolutio...
Fri, 3 Jul, 2026 at 8:08 AM
V10.1: After signing in, V10 displays Software Not Activated
Open the article in a separate window Symptoms:  V10 displays as "Software Not Activated" after entering your email and password. During the acti...
Wed, 28 Jan, 2026 at 9:23 AM
V10: Active to: date displaying 1899 as the year
Summary: When Timetabling Solutions 10 desktop software cannot read the Short date format in the Region settings, a default Active to: date of 1899-12-30 (...
Wed, 10 Dec, 2025 at 5:32 PM
V10.1: Importing with V10.1
Data can be imported from a variety of sources, including *.tfx, *.sfx, *.xlsx (Excel), *.txt, *.csv, or Wonde (for Students, Teachers, and Rooms). Clickin...
Mon, 5 Jan, 2026 at 8:47 AM
V10.1 - software not activated and shows date as 1st January 1974
Open the article in a separate window Issue: On the V10.1 Welcome Page, the Active to date displays 01-Jan-74.  This is a known issue with the date sep...
Wed, 30 Apr, 2025 at 3:41 PM
V10: Application updater not installed
Open the article in a separate window Summary: When clicking "Check for updates" in Version 10, an error "Application updater is not ins...
Thu, 18 Apr, 2024 at 10:25 AM
V10.1: Activation dialog is blank
Symptoms: On opening V10.1, the Activation dialog displays but is blank, not showing the 'Enter your email address' field. View image Cause: The ...
Thu, 23 Apr, 2026 at 2:32 PM
Can the desktop software run on Apple Macintosh?
Open the article in a separate window Timetabling Solutions requires a Windows operating system to run and Microsoft Excel/Word for many of its reports...
Tue, 18 Mar, 2025 at 1:27 PM
V10: VASS File
Open the article in a separate window Please find a link to download the VASS Class.txt file  https://timetablingmainsite.blob.core.windows.net/productupda...
Thu, 12 Feb, 2026 at 1:24 PM
V10: Timetabling Solutions Version 10 Example Data for Third Parties
Open the article in a separate window Timetabling Solutions has created two sets of timetables and student data to give third-party software providers a...
Wed, 31 Jul, 2024 at 2:53 PM