Help & Support

Technical Support - Cloud apps 66

• How to clear browsing history, cache & cookies
• V10.1 Desktop Error: Authenticated successfully but do not have access to this system
• Error: "you were authenticated successfully but do not have access to this system"
• Customise the home page of the Management Portal
• Quick start guide for the Modern View of Daily Organiser

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Cloud Apps 37

• Daily Reports: Setup Instructions
• Staffing fully hosted cloud app
• Teacher Portals: Setup Instructions
• Product Descriptions: Daily Reports, Teacher & Student Portals
• Comparison between Lite edition and Manager edition of Preferences Manager

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Legal Documents & Policies 17

• Subscription Agreement - Cloud Applications
• Credit Reporting Policy
• Service Level Commitment - guidelines for determining the impact and urgency of a submitted ticket
• Training Course Terms and Conditions
• Modern Slavery Statement - (commenced October 2019)

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Privacy & Security 18

• Privacy
• GDPR Compliance
• Timetabling Solutions Information Security Management System (ISMS) Policy Statement
• Data Breach Response Plan
• List of third party subcontractors used by Timetabling Solutions

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Training & Support Services 13

• Phone and Tutorial Support
• Training Enrolment – cannot enter participants
• Request an Account (V10 and our applications site)
• Timetabling Solutions - Geelong Office (parking/public transport/accommodation)
• Timetabling Solutions - Brisbane Office (parking/public transport/accommodation)

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Technical Support - Desktop 113

• The program was unable to connect with Excel or CSV
• V10.1: After signing in, V10 displays Software Not Activated
• V10: Active to: date displaying 1899 as the year
• V10.1: Importing with V10.1
• V10.1 - software not activated and shows date as 1st January 1974

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