Assistance is available by phone or tutorial on any timetabling matter.
Clients can provide their data so that our fully trained and accredited consultants can quickly identify the area of need and assist you in using the functions of Timetabling Solutions software while under instruction. Our consultants are experienced in every possible curriculum / constraint requirement.
Support Time is available in the the following blocks;
- 5 hour block of tutorial time for $999 + GST (purchase here)
- 1 hour block of tutorial time for $240 + GST (purchase here)
* no expiry date
** usage notifications are sent at 50% and 75% with an option to renew the block of time
*** maximum call time is 60 minutes per day
Technical support calls/emails such as installation and bug fixes will not be deducted from your block of time, only calls relating to How To Use the software.
Phone and tutorial services are not used for constructing timetables which require dedicated time to fully understand the priorities and constraints of the school.
Any data supplied for support is stored securely for a period of 30 days and then permanently erased. Clients may request the data be erased at any time.