Help & Support

Legal Documents & Policies 18

• Subscription Agreement - Cloud Applications
• Credit Reporting Policy
• Service Level Commitment - guidelines for determining the impact and urgency of a submitted ticket
• Training Course Terms and Conditions
• V10: Timetabling Solutions Version 10 Licence Agreement forecast of changes

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Privacy & Security 18

• Privacy
• GDPR Compliance
• Timetabling Solutions Information Security Management System (ISMS) Policy Statement
• Data Breach Response Plan
• List of third party subcontractors used by Timetabling Solutions

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Training & Support Services 14

• Phone and Tutorial Support
• Request an Account (V10 and our applications site)
• Timetabling Solutions - Geelong Office (parking/public transport/accommodation)
• Timetabling Solutions - Brisbane Office (parking/public transport/accommodation)
• Online Training - Video "Download extract training data"

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