Help & Support

FAQs - Installations - Registering - Applying Updates 31

• Can the desktop software run on Apple Macintosh?
• V9: Application updater not installed
• V9: How to disable the Outlook security prompt when sending emails from V9
• V9: TTable.txt export file coloumns, 7, 8 & 9 row data is different to V8.1 TTable.txt
• V9: Exception error with the Midas.dll

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FAQs - Sales/Services 5

• Phone and email "How To" support options
• Does your software run on Apple Macintosh?
• End User License Agreement - desktop software
• V10: Timetabling Solutions Version 10 - status: Available for download
• Staffing fully hosted cloud app

FAQs - Exporting/Integrations 9

• Exporting to iSAMS (timetable and class lists)
• Compass and V8.1 - when some classes aren't imported by Compass
• V9 - Exporting to Compass
• VASS File
• V9: Unable to export to Excel "Call rejected by callee"

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Office Locations 2

• Timetabling Solutions - Brisbane Office (parking/public transport/accommodation)
• Timetabling Solutions - Geelong Office (parking/public transport/accommodation)

TimetableFind 2

• "TimetableFind" can't be opened because Apple cannot check it for malicious software
• Version 10 - TimetableFind

V10 15

• V10: Timetabling Solutions can't find the server
• V10: Master Timetable layout is different to V9
• V10: Can I install V10 on a machine that has V9? (Yes)
• V10: Download Training Data
• V10: Prepare for the release of Timetabling Solutions V10

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FAQs - Daily Organiser Module - (web edition) 24

• New Features of Web Daily Organiser
• How to setup Two Factor Authentication (2FA) - using an authenticator app
• Schools with more than One Timetable/Daily Organiser File
• What are the supported browsers?
• My subscription expired how do I access my data?

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FAQs - Staffing Module 1

• Staffing - Release Notes 2.0 (24th July 2020)

FAQs - Timetabling Administration Console 12

• What is the role of the Global Administrator?
• Administration Console - 1.1 Release Notes
• Single Sign On and Timetabling Solutions Version 9
• Administration Console - 1.2 Release Notes
• Administration Console - 1.3 Release Notes (24th July 2020)

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FAQs - Daily Reports, Staff & Student Portals 1

• Product Descriptions: Daily Reports, Staff & Student Portals

FAQs - Preference Manager 1

• Preference Manager - Release Notes (pending)

FAQs - Course Manager 3

• When do course changes in Course Manager appear on the timetable?
• SAME FUNCTION: definition of the term 'SAME'
• TAG: definition of the TAG function

FAQs - Student Portal 0

Legal Documents 12

• Privacy
• Subscription Agreement
• Credit Reporting Policy
• Master Subscription Agreement
• GDPR Compliance

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Products & Services 12

• Comparison between Lite edition and Manager edition of Web Preferences
• Web Preferences Manager - Summary of Features
• Phone and Tutorial Support
• 12 month Software Maintenance Agreement (SMA)
• Training Course Booking form not displayed after clicking Enrol

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FAQs - GDPR 5

• Where does Timetabling Solutions store client data?
• Will Timetabling Solutions be storing EU client data in the EU?
• How does Timetabling Solutions comply with EU data export restrictions?
• What security measures do you have in place to protect data?
• Do you have a GDPR compliant Data Processing Agreement/Addendum for us to sign?