Helpdesk

FAQs - Student Portal 0

FAQs - Mass Email 4

• "Click here to open Web Preferences" link is incorrect
• How do I send a mass email?
• How do I create an automatic reminder email to students yet to submit?
• Configure your own email server. SMTP server names

FAQs - Lite Edition 5

• How can I see which students have not entered their preferences yet?
• No subjects are appearing in the Student Portal
• How do I prevent students entering selections before my start date?
• What functionality does the Manager edition have compared to the Lite edition?
• Unable to Print - paper settings incorrectly set to US Letter size rather than A4

FAQs - Manager Edition 13

• WPM issues: Recommend deleting browsing history, you can leave your saved passwords, just need to refresh the cache and delete the cookies. If still an issue try Incognito mode (Chrome) or Private Mode (Firefox)
• How can I see which students have not entered their preferences yet?
• How do I export data to Student Options once students have finished entering their preferences?
• How do I remove completed subjects?
• My logo appears to be stretched

See all 13 articles

FAQs - Voting Edition 3

• Candidate is not showing in the Voting Portal
• How do I see who has voted for which candidate?
• Election Category Candidates list is blank

FAQs - Sales/Services 3

• Phone and email "How To" support options
• Does your software run on Apple Macintosh?
• End User License Agreement - desktop software

FAQs - Exporting/Integrations 3

• Exporting to iSAMS (timetable and class lists)
• Compass and V8.1 - when some classes aren't imported by Compass
• V9 - Exporting to Compass

FAQs - Student Options Module 1

• Student Options reports helpful when doing course counselling

FAQs - Timetable Development Module 0

FAQs - Daily Organiser Module (desktop edition) 0

V9 1

• V9: Email timetables not able to be opened by the end user

V8.1 0

V8 0

Legal Documents 6

• Privacy
• Credit Reporting Policy
• Master Subscription Agreement
• GDPR Compliance
• List of third party subcontractors used by Timetabling Solutions

See all 6 articles

FAQs - GDPR 5

• Where does Timetabling Solutions store client data?
• Will Timetabling Solutions be storing EU client data in the EU?
• How does Timetabling Solutions comply with EU data export restrictions?
• What security measures do you have in place to protect data?
• Do you have a GDPR compliant Data Processing Agreement/Addendum for us to sign?