Technical Support - Desktop

The program was unable to connect with Excel or CSV
Summary: This error message occurs when trying to import data from Excel or CSV into Timetabling Solutions V10. You may also receive: Resolution 1: Firs...
Wed, 14 Jan, 2026 at 1:29 PM
V10.1: After signing in, V10 displays Software Not Activated
Open the article in a separate window Symptoms:  V10 displays as "Software Not Activated" after entering your email and password. During the acti...
Wed, 28 Jan, 2026 at 9:23 AM
V10: Active to: date displaying 1899 as the year
Summary: When Timetabling Solutions 10 desktop software cannot read the Short date format in the Region settings, a default Active to: date of 1899-12-30 (...
Wed, 10 Dec, 2025 at 5:32 PM
V10.1: Importing with V10.1
Data can be imported from a variety of sources, including *.tfx, *.sfx, *.xlsx (Excel), *.txt, *.csv, or Wonde (for Students, Teachers, and Rooms). Clickin...
Mon, 5 Jan, 2026 at 8:47 AM
V10.1 - software not activated and shows date as 1st January 1974
Open the article in a separate window Issue: On the V10.1 Welcome Page, the Active to date displays 01-Jan-74.  This is a known issue with the date sep...
Wed, 30 Apr, 2025 at 3:41 PM
V10: Application updater not installed
Open the article in a separate window Summary: When clicking "Check for updates" in Version 10, an error "Application updater is not ins...
Thu, 18 Apr, 2024 at 10:25 AM
V10.1: Activation dialog is blank
Symptoms: On opening V10.1, the Activation dialog displays but is blank, not showing the 'Enter your email address' field. View image Cause: Th...
Wed, 10 Dec, 2025 at 5:21 PM
Can the desktop software run on Apple Macintosh?
Open the article in a separate window Timetabling Solutions requires a Windows operating system to run and Microsoft Excel/Word for many of its reports...
Tue, 18 Mar, 2025 at 1:27 PM
V10: VASS File
Open the article in a separate window Please find a link to download the VASS Class.txt file  https://timetablingmainsite.blob.core.windows.net/productupda...
Thu, 12 Feb, 2026 at 1:24 PM
V10: Timetabling Solutions Version 10 Example Data for Third Parties
Open the article in a separate window Timetabling Solutions has created two sets of timetables and student data to give third-party software providers a...
Wed, 31 Jul, 2024 at 2:53 PM