Technical Support - Desktop
Attempting to open a file and returns the message File is in use by another user. File was opened but not closed correctly or another user is in the fil...
Mon, 9 Sep, 2019 at 9:44 AM
This is a known issue that appeared in 9.0.1.173 A fix was applied in 9.0.1.186, however those that experience the issue will be required to re-activate...
Fri, 22 Nov, 2019 at 4:08 PM
When clicking Print | Excel the message returns, Excel Aborted. Known Issue - the extension Kutools for Excel prevents the opening of Excel. Disable t...
Wed, 15 Jan, 2020 at 1:19 PM
When opening the Timetabling Solutions Version 9 application users may experience a delay. The application now integrates with our CRM system Salesforce and...
Mon, 2 Oct, 2023 at 3:29 PM
Occurs when you do not have a default printer selected. Go to System Settings | Printers and Scanners, select a printer, click Manage Device and select ...
Mon, 27 Jan, 2020 at 4:30 PM
Use Excel's Get & Transform (Power Query) experience to format individual columns as text when you import data. In this case, we're importing a ...
Thu, 27 Jun, 2024 at 3:34 PM
When a PDF of an individual timetable is created, the borders of each cell are enhanced the separate the text in each cell more clearly. This results in a ...
Thu, 20 Feb, 2020 at 3:12 PM
After clicking save in any module receive a message 'The software has not been activated (Click Activate Software - Welcome Page). You cannot save chang...
Mon, 30 Mar, 2020 at 5:58 PM
Step 1: Download the V9 Online Training Data exe https://timetablingmainsite.blob.core.windows.net/productupdates/TrainingData/V9OnlineTrainingData.exe ...
Wed, 2 Mar, 2022 at 2:36 PM
This issue can arise when the saved username/password used when activating V9 Web Daily Organiser on the V9 Welcome Page is different to what is stored in t...
Mon, 2 Oct, 2023 at 3:22 PM