Technical Support - Desktop

V9: File is in use by another user and you are unable to open file
Attempting to open a file and returns the message File is in use by another user. File was opened but not closed correctly or another user is in the fil...
Mon, 9 Sep, 2019 at 9:44 AM
V9: After updating I'm required to re-activate the software
This is a known issue that appeared in 9.0.1.173 A fix was applied in 9.0.1.186, however those that experience the issue will be required to re-activate...
Fri, 22 Nov, 2019 at 4:08 PM
V9: When clicking Print | Excel the message returns, Excel Aborted.
When clicking Print | Excel the message returns, Excel Aborted. Known Issue -  the extension Kutools for Excel prevents the opening of Excel.  Disable t...
Wed, 15 Jan, 2020 at 1:19 PM
V9: Timetabling Solutions Version 9 delay opening application
When opening the Timetabling Solutions Version 9 application users may experience a delay. The application now integrates with our CRM system Salesforce and...
Mon, 2 Oct, 2023 at 3:29 PM
V9: Mass email has no attachments
Occurs when you do not have a default printer selected. Go to System Settings | Printers and Scanners, select a printer, click Manage Device and select ...
Mon, 27 Jan, 2020 at 4:30 PM
V10: Importing data preserving leading zeros
Use Excel's Get & Transform (Power Query) experience to format individual columns as text when you import data. In this case, we're importing a ...
Thu, 27 Jun, 2024 at 3:34 PM
Layout assessment does not apply to PDF
When a PDF of an individual timetable is created, the borders of each cell are enhanced the separate the text in each cell more clearly.  This results in a ...
Thu, 20 Feb, 2020 at 3:12 PM
V9: The Software has not been activated message appears when attempting to save data
After clicking save in any module receive a message 'The software has not been activated (Click Activate Software - Welcome Page). You cannot save chang...
Mon, 30 Mar, 2020 at 5:58 PM
V9: Online Training Data
Step 1: Download the V9 Online Training Data exe https://timetablingmainsite.blob.core.windows.net/productupdates/TrainingData/V9OnlineTrainingData.exe ...
Wed, 2 Mar, 2022 at 2:36 PM
V9: Http Response: the request could not be processed by the server due to an invalid syntax
This issue can arise when the saved username/password used when activating V9 Web Daily Organiser on the V9 Welcome Page is different to what is stored in t...
Mon, 2 Oct, 2023 at 3:22 PM