Technical Support - Desktop

V10.1: After installing updates I cannot find V10.1
Open the article in a separate window On the V10.1 Welcome Page, the hyperlink "Check for Updates" will compare the version number on your mac...
Wed, 30 Apr, 2025 at 3:34 PM
V10: You do not have permission to upload file (s)
Open the article in a separate window Symptoms:  When attempting to publish a timetable to Web Daily Organiser from the desktop app, the error "You do...
Fri, 15 Sep, 2023 at 2:30 PM
V10: TASS YDM export does not have enough fields
Open the article in a separate window Summary: When trying to import the text files generated from the TASS YDM export, an exception report is generated in...
Tue, 16 Jan, 2024 at 12:22 PM
V10: Export to Sentral is missing files
Open the article in a separate window Summary: When exporting to Sentral from Timetable Development, the message indicates that files are missing. e.g. NDa...
Fri, 15 Sep, 2023 at 2:33 PM
V10.1: Software activated but prompted to sign in again when publishing a timetable
Open the article in a separate window Timetabling Solutions V10.1 activation requires a user with an account on https://timetabling.education with the role...
Wed, 30 Apr, 2025 at 3:34 PM
V10: Export to Compass - pre-export compliance check
Open the article in a separate window Before exporting to Compass, use the new screen on Timetable Development|File menu|Compass Pre-Export Compliance C...
Fri, 6 Dec, 2024 at 12:55 PM
V10: An unhandled error occurred: No connection could be made because the target machine actively refused it. (coreservices.timetabling.education:443)
Open the article in a separate window Symptoms:   When activating V10 the user receives the following error; "An unhandled error occurred:  No connec...
Fri, 15 Sep, 2023 at 2:38 PM
VASS - Codes not available for selection on Class Names screen
Open the article in a separate window Summary: In the export configuration settings, the VASS_Class.txt file has been linked but on [7D] Class Names, when ...
Thu, 8 Feb, 2024 at 5:28 PM
V10: How do I get data from Timetable Development to V9 General Access?
Open the article in a separate window The following applies when only timetable data is needed in General Access.  If daily changes are needed, save from; ...
Wed, 29 Jan, 2025 at 3:16 PM
VASS Export - what is the candidate number?
The value that is referred to as the candidate number within previous versions is the VCAA Student Number. CONTACT SUPPORT E:   support@timetabling.com.a...
Thu, 28 Sep, 2023 at 9:43 AM