Technical Support - Desktop

V10: When click Print | Excel nothing happens or Excel Aborted message
When clicking Print | Excel  1. Nothing happens, except spinning wheel The component we use for sending data to Excel in some versions of Office requires a...
Mon, 27 Apr, 2026 at 2:47 PM
V9: Timetabling Solutions Version 9 delay opening application
When opening the Timetabling Solutions Version 9 application users may experience a delay. The application now integrates with our CRM system Salesforce and...
Mon, 2 Oct, 2023 at 3:29 PM
V10: Mass email has no attachments
Occurs when you do not have a default printer selected. Go to System Settings | Printers and Scanners, select a printer, click Manage Device and select ...
Wed, 29 Jul, 2026 at 5:23 PM
V10: Importing data preserving leading zeros
Use Excel's Get & Transform (Power Query) experience to format individual columns as text when you import data. In this case, we're importing a ...
Thu, 27 Jun, 2024 at 3:34 PM
Layout assessment does not apply to PDF
When a PDF of an individual timetable is created, the borders of each cell are enhanced the separate the text in each cell more clearly.  This results in a ...
Thu, 30 Jul, 2026 at 2:45 PM
V9: The Software has not been activated message appears when attempting to save data
After clicking save in any module receive a message 'The software has not been activated (Click Activate Software - Welcome Page). You cannot save chang...
Mon, 30 Mar, 2020 at 5:58 PM
V9: Online Training Data
Step 1: Download the V9 Online Training Data exe https://timetablingmainsite.blob.core.windows.net/productupdates/TrainingData/V9OnlineTrainingData.exe ...
Wed, 2 Mar, 2022 at 2:36 PM
V9: Http Response: the request could not be processed by the server due to an invalid syntax
This issue can arise when the saved username/password used when activating V9 Web Daily Organiser on the V9 Welcome Page is different to what is stored in t...
Mon, 2 Oct, 2023 at 3:22 PM
V9: Invalid Floating Point Operation error
Resolution: Step 1: Go to the Start button on your desktop and type Control Panel in the search field. Now, left click on the result to open the Control ...
Thu, 29 Oct, 2020 at 2:23 PM
V10.1: Download Training Data
Open the article in a separate window STEP 1: Click here to download the V10.1 Training Data Alternatively, copy and paste the following URL into your bro...
Fri, 9 May, 2025 at 3:42 PM