Technical Support - Desktop
Open the article in a separate window To access our desktop and cloud software, users must be assigned roles on the Task [1A] Users screen on https://timet...
Wed, 22 Oct, 2025 at 6:00 PM
Summary: Export to Compass overwriting previous timetable information. Cause: Start date for the timetable occurs before today. Status: Known. Changes nee...
Mon, 2 Oct, 2023 at 3:23 PM
Open the article in a separate window TimetableFind is a native Mac OS X application that can be run on all Macintosh computers on your school network t...
Fri, 15 Sep, 2023 at 2:02 PM
Open the article in a separate window Summary: When clicking "Check for updates" in Version 10, an error "Application updater is not ins...
Thu, 18 Apr, 2024 at 10:25 AM
Open the link in a separate window Summary: Attempting to open a file and returns the message File is in use by another user. Cause: The file was opene...
Fri, 15 Sep, 2023 at 2:06 PM
Open the article in a separate window Summary: When attempting to install or update, receive "Exception error with the Midas.dll" Cause: Possib...
Fri, 15 Sep, 2023 at 2:09 PM
Open the article in a separate window Symptoms: On opening V10.1, the Activation dialog displays but is blank, not showing the 'Enter your email addr...
Wed, 30 Apr, 2025 at 3:22 PM
Open the article in a separate window Symptoms: V10 displays as "Software Not Activated" after entering your email and password. During the acti...
Fri, 29 Sep, 2023 at 2:19 PM
Symptoms: "The username or password entered was invalid". V10 Desktop App: check the bottom of the sign in page, if the url is https://auth.dev....
Thu, 2 Oct, 2025 at 11:15 AM
The activation of Timetabling Solutions V10.1 is different from V9. To access our desktop and online software, the Global Administrator must add users to t...
Sun, 28 Sep, 2025 at 4:58 PM