V10.1: Activation dialog is blank : Help & Support

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V10.1: Activation dialog is blank Print

Modified on: Tue, 18 Nov, 2025 at 9:42 AM

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Symptoms:
On opening V10.1, the Activation dialog displays but is blank, not showing the 'Enter your email address' field. View image

Cause:
The Microsoft Edge WebView2 component is not installed on the machine used to display web content in desktop applications. Learn more about WebView2

Resolution:
Close V10.1, download and install Microsoft Edge WebView2 and then re-open V10: https://timetablingmainsite.blob.core.windows.net/files/MicrosoftEdgeWebView2RuntimeInstallerX86.exe

TIP: V10: 'Microsoft Edge can't read and write to its data directory' and a blank Sign in screenhttps://timetabling.elevio.help/en/articles/959

Note: if experiencing the issue on Citrix you may encounter the msedgewebview2 application constantly crashing. If so, please follow this Citrix KB article https://support.citrix.com/article/CTX107825/how-to-disable-citrix-api-hooks-on-a-perapplication-basis

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