Technical Support - Desktop
1. Elevate permissions for the user to be able to download and update software. 2. Put a Proxy By-Pass in place. 3. Ask your IT person to allow access ...
Fri, 8 Mar, 2019 at 3:47 PM
You can add your school crest/logo to your mass emails and the pdf timetables sent in your email. Image fit size is 150 x 84 pixels.
Mon, 2 Sep, 2024 at 9:05 AM
Data can be imported via import wizards, please view the attached file to see the list of mandatory and optional fields. Importing Data with Timetabling...
Wed, 10 Jul, 2019 at 12:50 PM
Items to check and rectify: 1. Make sure all classes have a room assigned 2. Make sure period codes are not the same as your room codes Note: Ve...
Thu, 26 Jul, 2018 at 9:50 AM
The underlying standard used to transfer information between Timetabling Solutions V9 and Compass is called LISS – the Lightweight Interoperability Standard...
Mon, 14 Jan, 2019 at 11:01 AM
When attempting to export you receive an error message or the export does not complete. This can be caused by an export file being open, the export is t...
Wed, 29 May, 2019 at 2:45 PM
V9 stores the last 10 saves of each file you work in. These files are created as a backup, if required simply copy/paste/rename to another directory use. ...
Fri, 31 May, 2019 at 9:25 AM
The following urls are used by Version 9 during different stages If your school uses a Proxy server then a proxy by-pass will be required for each url;...
Fri, 1 Apr, 2022 at 10:08 AM
To publish timetables from V9 to our Web Daily Organiser module, update 9.0.1.177 and above requires access to certain urls. If your school uses a proxy se...
Mon, 22 Jan, 2024 at 11:58 AM
When exporting to Excel the error "Call rejected by Callee" is displayed and the operation fails. This caused by a conflict with an "add ...
Wed, 21 Aug, 2019 at 9:06 AM