Technical Support - Desktop

V10: Activation dialog is blank
Open the article in a separate window Symptoms:   On opening V10, the Activation dialog displays but is blank, not showing the 'Enter your email addres...
Fri, 15 Sep, 2023 at 2:14 PM
V10: After signing in, V10 displays Software Not Activated
Open the article in a separate window Symptoms:  V10 displays as "Software Not Activated" after entering your email and password. During the acti...
Fri, 29 Sep, 2023 at 2:19 PM
My sign in details aren't working
Open the article in a separate window Symptons: "The username or password entered was invalid" Resolution 1: If you have previously signed in to...
Wed, 27 Sep, 2023 at 1:41 PM
V10: Timetabling Solutions V10 - Upgrade Notes
Open the article in a separate window Upgrade Notes 1. An internet connection is required to sign in to V10 desktop application 2. A user account with th...
Fri, 15 Sep, 2023 at 2:17 PM
V10: How to create additional users to operate V10
Open the article in a separate window The activation of Timetabling Solutions V10 is different from previous versions To access our desktop and online sof...
Thu, 28 Sep, 2023 at 2:33 PM
V10: Internal service error and dno response
Open the article in a separate window Cause 1:  Authentication error Resolution 1: Request your Global Administrator at the school to make certain you hav...
Fri, 15 Sep, 2023 at 2:19 PM
V10: Importing with V10
Open the article in a separate window Data can be imported via import wizards, guiding you through a mapping process. Please view the attached file for th...
Fri, 15 Sep, 2023 at 2:21 PM
V10 - Select panel only shows one item (Resolved)
Open the article in a separate window Summary: Throughout Version 10, select panels only display one item. Users can type to filter for other items on the ...
Fri, 15 Sep, 2023 at 2:23 PM
WebDO: To maximise performance, implement Cycle Start Dates
Cycle Start Dates To gain the most out of the Daily Organiser and maximise the performance of the app, we strongly recommend that Cycle start dates are use...
Thu, 28 Sep, 2023 at 2:30 PM
WebDO: Tips for improving (cloud) Daily Organiser performance
While your internet connection and computers available resources can largely affect the speed of Daily Organiser, there are a number of other things that yo...
Thu, 28 Sep, 2023 at 2:36 PM