Technical Support - Desktop

V10.1: How to create additional users to operate V10.1
The activation of Timetabling Solutions V10.1 is different from V9. To access our desktop and online software, the Global Administrator must add users to t...
Sun, 28 Sep, 2025 at 4:58 PM
V10: Internal service error and dno response
Cause 1: Authentication error Resolution 1: Request your Global Administrator at the school to make certain you have been entered as a user with your wo...
Sun, 28 Sep, 2025 at 4:59 PM
V10.1: Importing with V10.1
Data can be imported from a variety of sources, including *.tfx, *.sfx, *.xlsx (Excel), *.txt, *.csv or Wonde (Students, Teachers and Rooms). Clicking Impo...
Wed, 30 Apr, 2025 at 3:40 PM
V10 - Select panel only shows one item (Resolved)
Open the article in a separate window Summary: Throughout Version 10, select panels only display one item. Users can type to filter for other items on the ...
Fri, 15 Sep, 2023 at 2:23 PM
WebDO: To maximise performance, implement Cycle Start Dates
Cycle Start Dates To gain the most out of the Daily Organiser and maximise the performance of the app, we strongly recommend that Cycle start dates are use...
Thu, 28 Sep, 2023 at 2:30 PM
WebDO: Tips for improving (cloud) Daily Organiser performance
While your internet connection and computers available resources can largely affect the speed of Daily Organiser, there are a number of other things that yo...
Thu, 28 Sep, 2023 at 2:36 PM
V10.1: Set up before using export to TASS (YDM)
Open the article in a separate window TASS (YDM) Export Requirements The TASS (YDM) exports the timetable information, including the Yard Duties and Meetin...
Wed, 30 Apr, 2025 at 3:35 PM
V10 Activation Issue: "An item with the same key has already been added. Key: Accept-CH"
Open the article in a separate window Symptoms:  After installing, the user cannot activate and receives the following error:  "An item with the same ...
Fri, 15 Sep, 2023 at 2:25 PM
V10: PDF attachment missing when sending emails
Open the article in a separate window Symptoms:  The PDF attachment is missing when sending emails from V10. Cause:  The PDFs are stored in the configured...
Fri, 15 Sep, 2023 at 2:27 PM
V10.1: After installing updates I cannot find V10.1
Open the article in a separate window On the V10.1 Welcome Page, the hyperlink "Check for Updates" will compare the version number on your mac...
Wed, 30 Apr, 2025 at 3:34 PM