Technical Support - Desktop

V10 - Defining group colour in import
Open the article in a separate window When importing Class Information into a timetable file, there is an optional value for colour code. This is a num...
Fri, 15 Sep, 2023 at 2:49 PM
Upcoming changes to our company website - 29th September 2023
Open the article in a separate window Currently, our company website's "Client Portal" section on www.timetabling.com.au requires a separate ...
Thu, 28 Sep, 2023 at 2:27 PM
V10: Unable to import "Call rejected by callee"
Open the article in a separate window Symptoms:  Importing from XLSX, CSV, txt you receive the error "Call rejected by Callee"  Cause:  The ...
Fri, 15 Sep, 2023 at 2:53 PM
V10: Display school crest/logo in email and attached pdf timetables - image size to be 150 x 84 pixels
You can add your school crest/logo to your mass emails and the pdf timetables sent in your email. Image fit size is 150 x 84 pixels.
Mon, 2 Sep, 2024 at 9:05 AM
V9: "No Internet Connection" when attempting to Activate V9
To publish timetables from V9 to our Web Daily Organiser module, update 9.0.1.177 and above requires access to certain urls. If your school uses a proxy se...
Mon, 22 Jan, 2024 at 11:58 AM
V9: Unable to export to Excel "Call rejected by callee"
When exporting to Excel the error "Call rejected by Callee" is displayed and the operation fails. This caused by a conflict with an "add ...
Wed, 21 Aug, 2019 at 9:06 AM
V9: Daily Organiser (desktop) Bulletin opens in Word with column headings not formatted correctly
When opening the Bulletin in Word, not all the column headings are correctly formatted. If you are unable to reproduce the issue on another machine, ...
Wed, 28 Aug, 2019 at 2:41 PM
V10: File is in use by another user and you are unable to open file
Summary: Attempting to open a file returns the message File is in use by another user. Cause: The file was opened but not closed correctly, or another u...
Wed, 29 Oct, 2025 at 12:51 PM
V10: When click Print | Excel nothing happens or Excel Aborted message
When clicking Print | Excel  1. Nothing happens, except spinning wheel The component we use for sending data to Excel in some versions of Office requires a...
Mon, 27 Apr, 2026 at 2:47 PM
V9: Timetabling Solutions Version 9 delay opening application
When opening the Timetabling Solutions Version 9 application users may experience a delay. The application now integrates with our CRM system Salesforce and...
Mon, 2 Oct, 2023 at 3:29 PM