Technical Support - Desktop

V10: How to disable the Outlook security prompt when sending emails from V10
Open the article in a separate window Summary: When sending mass emails from V10, the user receives a prompt that requires them to click Allow or Cancel.  ...
Fri, 15 Sep, 2023 at 2:08 PM
V10: Can I install V10 on a machine that has V9? (Yes)
Open the article in a separate window Timetabling Solutions V10 is a separate application to V9 and can be installed on the same machine. V10 uses a diffe...
Fri, 15 Sep, 2023 at 1:54 PM
Roles & Permissions
Open the article in a separate window Global Administrator: The global administrator can view and manage all configurations and settings in the Management ...
Mon, 13 Nov, 2023 at 9:50 AM
Preference Manager - Release Notes (pending)
Preference Manager is an update of Web Preferences Manager used by students to submit subject selections.
Thu, 25 Nov, 2021 at 1:29 PM
When do course changes in Course Manager appear on the timetable?
The student course changes that are made in Course Manager should be 'checked in', exported to Student Options, linked to your Timetable file which ...
Thu, 28 Sep, 2023 at 2:57 PM
SAME FUNCTION: definition of the term 'SAME'
The Same function is used to allocate the same group of students to two or more classes and is created in the Student Options module of the Timetabling Solu...
Thu, 28 Sep, 2023 at 2:57 PM
TAG: definition of the TAG function
Tagging classes is used when there is a relationship between the allocation of students to classes on two or more lines and is created in the Student Option...
Tue, 3 Sep, 2024 at 9:31 AM
VASS Export file is blank
Open the article in a separate window Summary: The VASS file exported from Timetabling Solutions V10 is blank. Resolution: Before exporting from Timetabli...
Thu, 8 Feb, 2024 at 5:41 PM
WebDO - Uncounted and Cycle Limit values not holding in [6A] Teacher Details
Summary of Issue: Changed values for teachers on [6A] Teacher Details not holding for the Uncounted and/or Cycle Limit fields. Cause: Occurs when cycle sta...
Thu, 28 Sep, 2023 at 2:52 PM
My user roles are missing
In January 2022 we released 1.6 of the Management Portal which introduced user "Roles", replacing "Permissions" and "App Access&quo...
Thu, 28 Sep, 2023 at 2:12 PM