Technical Support - Desktop
Symptoms: "The username or password entered was invalid". V10 Desktop App: check the bottom of the sign in page, if the url is https://auth.dev....
Thu, 2 Oct, 2025 at 11:15 AM
The activation of Timetabling Solutions V10.1 is different from V9. To access our desktop and online software, the Global Administrator must add users to t...
Sun, 28 Sep, 2025 at 4:58 PM
Cause 1: Authentication error Resolution 1: Request that your Global Administrator at the school verify that you have been entered as a user with your wo...
Thu, 15 Jan, 2026 at 3:40 PM
Open the article in a separate window Summary: Throughout Version 10, select panels only display one item. Users can type to filter for other items on the ...
Fri, 15 Sep, 2023 at 2:23 PM
Open the article in a separate window TASS (YDM) Export Requirements The TASS (YDM) exports the timetable information, including the Yard Duties and Meetin...
Wed, 30 Apr, 2025 at 3:35 PM
Open the article in a separate window Symptoms: After installing, the user cannot activate and receives the following error: "An item with the same k...
Wed, 10 Dec, 2025 at 5:22 PM
Open the article in a separate window Symptoms: The PDF attachment is missing when sending emails from V10. Cause: The PDFs are stored in the configured...
Fri, 15 Sep, 2023 at 2:27 PM
Open the article in a separate window On the V10.1 Welcome Page, the hyperlink "Check for Updates" will compare the version number on your mac...
Wed, 30 Apr, 2025 at 3:34 PM
Symptoms: When attempting to publish a timetable to Web Daily Organiser from the desktop app, the error "You do not have permission to upload file (s)...
Sun, 28 Sep, 2025 at 4:55 PM
Open the article in a separate window Summary: When trying to import the text files generated from the TASS YDM export, an exception report is generated in...
Tue, 16 Jan, 2024 at 12:22 PM