Technical Support - Desktop
The activation of Timetabling Solutions V10.1 is different from V9. To access our desktop and online software, the Global Administrator must add users to t...
Sun, 28 Sep, 2025 at 4:58 PM
Cause 1: Authentication error Resolution 1: Request that your Global Administrator at the school verify that you have been entered as a user with your wo...
Thu, 15 Jan, 2026 at 3:40 PM
Open the article in a separate window TASS (YDM) Export Requirements The TASS (YDM) exports the timetable information, including the Yard Duties and Meetin...
Wed, 30 Apr, 2025 at 3:35 PM
Open the article in a separate window Symptoms: After installing, the user cannot activate and receives the following error: "An item with the same k...
Wed, 10 Dec, 2025 at 5:22 PM
Open the article in a separate window Symptoms: The PDF attachment is missing when sending emails from V10. Cause: The PDFs are stored in the configured...
Fri, 15 Sep, 2023 at 2:27 PM
Open the article in a separate window On the V10.1 Welcome Page, the hyperlink "Check for Updates" will compare the version number on your mac...
Wed, 30 Apr, 2025 at 3:34 PM
Symptoms: When attempting to publish a timetable to Web Daily Organiser from the desktop app, the error "You do not have permission to upload file (s)...
Sun, 28 Sep, 2025 at 4:55 PM
Open the article in a separate window Summary: When trying to import the text files generated from the TASS YDM export, an exception report is generated in...
Tue, 16 Jan, 2024 at 12:22 PM
Open the article in a separate window Summary: When exporting to Sentral from Timetable Development, the message indicates that files are missing. e.g. NDa...
Fri, 15 Sep, 2023 at 2:33 PM
Timetabling Solutions V10.1 activation requires a user with an account on https://timetabling.education with the role of Timetabler to 'sign in' to ...
Wed, 10 Dec, 2025 at 5:33 PM