Technical Support - Desktop

V10: Accessing Automatic Data Recovery Folder (additional to backup folder)
Timetabling Solutions V10 has an automatic data recovery function that will store the last 19 saves of a file in C:\Users\[accountname]\AppData\Local\Timeta...
Mon, 2 Oct, 2023 at 11:20 AM
V10.1: Network endpoints for the Authentication for V10.1
The IP for authentication is 20.42.228.160 However, the standard way of allowing an IP on a network gateway should not apply as we use serverless technolog...
Wed, 10 Dec, 2025 at 5:30 PM
V10: 'Install behaviour' options using Microsoft InTune Company Portal
Overview When deploying Timetabling Solutions V10 to Windows devices using Microsoft Intune, the Install behaviour setting determines whether local adminis...
Thu, 15 Jan, 2026 at 3:23 PM
V10.1: "The Activation Software is not available. You may not have sufficient permissions to install this software."
SUMMARY: When attempting to activate V10.1, the error appears, "The Activation Software is not available. You may not have sufficient permissions to i...
Wed, 30 Apr, 2025 at 3:40 PM
V10.1: Error when opening or activating software: “Path cannot be the empty string or all whitespace”
Summary: When opening a file or activating V10.1, an error appears, such as "Path cannot be the empty string or all whitespace". Cause: When inst...
Wed, 10 Dec, 2025 at 5:17 PM
V10: Memory Leak Error message
The message is an alert that normally only appears for our test & development people. It assists them in finding areas where our application allocate...
Tue, 30 Jan, 2024 at 11:51 AM
V9 Daily Organiser and ClassCover
ClassCover is a hosted application that connects casual teachers with schools. Timetabling Solutions and ClassCover have agreed to allow its users to open t...
Tue, 2 Mar, 2021 at 9:05 AM
V9: Unable to send emails from Timetabling Solutions V9
Timetabling Solutions uses the Outlook desktop app for sending emails.   The "Sender" options in the email dialog come from the mailboxes list...
Wed, 2 Jun, 2021 at 12:01 PM
V9: Using General Access with Sharepoint Sync OneDrive for Business
NOTE:  The web Daily Organiser module will no longer offer the Export | GeneralAccess - V9 option from September 30, 2025. 1.  V9 Welcome Page, click t...
Mon, 1 Sep, 2025 at 11:45 AM
V9: unable to email "path cannot be found"
When sending emails from V9 that creates attachments such as Student Timetables, the pdf file/s will be created in the location you specify in Configure Fil...
Wed, 17 Feb, 2021 at 3:33 PM