Technical Support - Desktop

V10.1: 'Microsoft Edge can't read and write to its data directory' and a blank Sign in screen
When signing in to activate Version 10, you may see the error “Microsoft Edge can’t read and write to its data directory” and the sign-in window appears bla...
Wed, 10 Dec, 2025 at 5:29 PM
V10.1 - How to Enable V10 to Send from a Shared Mailbox
To make a shared mailbox functional in V10, it must be added as a separate account in Outlook. A mailbox added as a separate account in Outlook under File/...
Thu, 20 Nov, 2025 at 10:10 AM
V10.1: "Out of memory" When Sending Mass Emails
When sending a mass email from Timetabling Solutions V10, some users may see the message "Out of memory". This error does not necessarily indicate...
Mon, 1 Dec, 2025 at 2:56 PM
Recommended Workstation and Laptop Specifications for Timetabling Solutions Desktop Application
This article outlines the recommended computer specifications for users running the Timetabling Solutions desktop application. The guidance ensures reliabl...
Fri, 5 Dec, 2025 at 12:03 PM
Allowlisting Timetabling Solutions as a Trusted Publisher in Microsoft Defender for Endpoint
Purpose Some schools using Microsoft Defender for Endpoint may find that activatesoftware.exe or other Timetabling Solutions V10 executables do not open wh...
Wed, 10 Dec, 2025 at 5:20 PM
V10.1 An error occurred: Unauthorised: You are not authorised
This message may occur if your local authentication cache or security settings are outdated. It is most commonly resolved by applying the latest update or c...
Mon, 2 Feb, 2026 at 8:11 AM
How to Resync the System Clock for domain-joined or Intune-managed devices
Important notes This step requires administrator rights It is relevant for domain-joined or Intune-managed devices The command does not change any ...
Wed, 14 Jan, 2026 at 10:49 AM
How to Check Windows Time Sync Status (w32tm /query /status)
Step 1 – Open Command Prompt as Administrator Click the Start button Type Command Prompt Right-click Command Prompt Select Run as administrator ...
Fri, 27 Feb, 2026 at 10:03 AM
Resolving Activating V10 Without Local Administrator Access
Timetabling Solutions V10 does not require local administrator rights for normal operation, licensing, or uploads. If granting temporary local admin access...
Wed, 21 Jan, 2026 at 2:19 PM