Technical Support - Desktop

Allowlisting Timetabling Solutions as a Trusted Publisher in Microsoft Defender for Endpoint
Purpose Some schools using Microsoft Defender for Endpoint may find that activatesoftware.exe or other Timetabling Solutions V10 executables do not open wh...
Wed, 10 Dec, 2025 at 5:20 PM
V10.1 An error occurred: Unauthorised: You are not authorised
This message may occur if your local authentication cache or security settings are outdated. It is most commonly resolved by applying the latest update or c...
Mon, 2 Feb, 2026 at 8:11 AM
How to Resync the System Clock for domain-joined or Intune-managed devices
Important notes This step requires administrator rights It is relevant for domain-joined or Intune-managed devices The command does not change any ...
Wed, 14 Jan, 2026 at 10:49 AM
How to Check Windows Time Sync Status (w32tm /query /status)
Step 1 – Open Command Prompt as Administrator Click the Start button Type Command Prompt Right-click Command Prompt Select Run as administrator ...
Fri, 27 Feb, 2026 at 10:03 AM
Resolving Activating V10 Without Local Administrator Access
Timetabling Solutions V10 does not require local administrator rights for normal operation, licensing, or uploads. If granting temporary local admin access...
Wed, 21 Jan, 2026 at 2:19 PM