Technical Support - Desktop

V10: Accessing Automatic Data Recovery Folder (additional to backup folder)
Timetabling Solutions V10 has an automatic data recovery function that will store the last 19 saves of a file in C:\Users\[accountname]\AppData\Local\Timeta...
Mon, 2 Oct, 2023 at 11:20 AM
V10: Network endpoints for the Authentication for V10
The IP for authentication is 20.42.228.160 However, the standard way of allowing an IP on a network gateway should not apply as we use serverless technolog...
Fri, 20 Oct, 2023 at 1:14 PM
V10: 'Install behaviour' options using Microsoft InTune Company Portal
Open the article in a separate window When installing Timetabling Solutions V10 on machines that have been successfully enrolled in Microsoft InTune, if yo...
Tue, 24 Oct, 2023 at 6:01 PM
V10: "The Activation Software is not available. You may not have sufficient permissions to install this software."
SUMMARY: When attempting to activate V10, the error appears, "The Activation Software is not available. You may not have sufficient permissions to ins...
Tue, 12 Dec, 2023 at 4:36 PM
V10: Error when opening or activating software: “Path cannot be the empty string or all whitespace”
Summary: When opening a file or activating V10, error appears such as "Path cannot be the empty string or all whitespace". Cause: When installing...
Tue, 16 Jan, 2024 at 1:05 PM
V10: Memory Leak Error message
The message is an alert that normally only appears for our test & development people. It assists them in finding areas where our application allocate...
Tue, 30 Jan, 2024 at 11:51 AM
Colour blind vision simulator
Timetabling Solutions V10 uses colour to communicate. If you don’t suffer from colour blindness, it can be difficult to imagine what those suffering from t...
Fri, 9 Feb, 2024 at 9:57 AM
Upload Timetabling Solutions timetable files and published timetables from the Management Portal.
You can manually upload Timetabling Solutions timetable files and published timetables from the Management Portal. 1. Login to https://timetabling.educa...
Fri, 9 Feb, 2024 at 11:19 AM
V9: Preview bulletin in Word produces display issues
Summary: When previewing the Bulletin in Word produces tables with incorrect formatting, the result is often due to the previously saved formatting of tab...
Fri, 12 Apr, 2024 at 11:56 AM