Help & Support

STEP 2. DOWNLOAD AND EXTRACT THE TRAINING MANUALS AND DATA
 
Download from: https://timetabling.elevio.help/en/articles/685

Place it on your desktop, then double-click the file, it will create the V10 Online Training Data folder
 
STEP 3. COMPLETE A PRE-TRAINING TECHNICAL SETUP CALL

The technical call is a prerequisite to attending the training. Please telephone us on +61 3 5228 3700 at your earliest convenience to book a preferred time for the technical setup call

Additional Information:

A. Does your school have a Global Administrator?
View description of the role: https://timetabling.elevio.help/en/articles/230  

Nominate your ongoing Global Administrator if that is not going to be you:
Complete the online form: https://formstack.io/BA75F

B. Delivery Method:
Remote using Microsoft Teams (no licence required)
 
Download from: https://aka.ms/getteams or use Teams on the web at https://teams.microsoft.com
 
You will receive an email with a link to join a Microsoft Teams Meeting at approximately 1.30pm AEDT on the day prior to training and after completion of your pre-training technical call

Please check your spam/junk folder if the email is not in your Inbox

REQUIREMENTS & SET UP

Internet Connection
Group video calls with screen sharing require a minimum 8Mbps download, 1.5Mbps upload and ping less than 130ms. Check your speed here: https://speedtest.net

Two Monitors Minimum Requirement
To ensure you have the best possible experience, using two monitors is the minimum requirement, with a headset to minimize background noise

Your trainer will be displaying their screen for you to follow on one monitor, and you will need a second monitor to work from

How to extend screens on Windows 10:  https://support.microsoft.com/en-us/help/4340331/windows-10-set-up-dual-monitors

Training Manual
A step-by-step pdf manual is used extensively. We recommend either printing or displaying on another device such as iPad, laptop or third computer monitor

How to split screens to show V10 and your manual on the one screen:  https://timetablingsolutions.freshdesk.com/support/solutions/articles/1000288809-online-training-video-how-to-show-v9-and-your-manual-on-a-single-screen-

WHAT IF SOMETHING GOES WRONG
If the connection drops out, your Trainer will contact you. We recommend providing your mobile number for this purpose