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The 12-month Software Maintenance Agreement (SMA) ensures you have access to our timetabling experts to resolve technical or installation issues with your software quickly.

Included with your initial purchase, the SMA is a subscription-based product that can be renewed annually and entitles you to:

  • Direct access to expert technical support covering installation, error reporting and bug fixes
  • Software upgrades, updates and ongoing access to Timetabling Solutions V10
  • Unlimited installations and users of Timetabling Solutions Version 10
  • Access to our Timetabling Learning Resources (download PDFs of our training courses)
  • Access to the Staff Access Portal that displays your timetable, class lists, activities, changes and the school bulletin (requires Daily Organiser)

Note: Your Service Support Agreement covers email, phone, ticket, and screen sharing support for 'how to' requests.  (the first 5 hours supplied with your initial purchase can be renewed for AUD1,399 + GST).

This is a fairer system for our clients than paying a yearly fee or increasing the Software Maintenance fee when you may not necessarily use this particular service.

Technical support calls/emails such as installation and bug fixes will not be deducted from your Service Support Agreement as they are covered by your Software Maintenance Agreement.

Only calls relating to How To Use the software, our API and timetabling/curriculum support are charged.

Timetabling Solutions will send you an invoice before your SMA expiry date.

Since you pay in advance, you may cancel your renewal and receive a full refund by contacting us (+613 5228 3700 or info@timetabling.com.au ) within ten days from the subscription start date. These ten working days are your cooling-off period. We do not make partial refunds.

If you elect not to renew the SMA, your Timetabling Solutions V10 license reverts back to a read-only instance. You will have access to the last issued version released prior to your expiry date. However, you will no longer have access to the cloud applications (Management Portal, Daily Organiser, etc.) made available while on the SMA.

Renewing an expired SMA can be done at any time. Please contact info@timetabling.com.au for a quote.

All prices are Australian dollars and can be converted to your currency during invoicing. Schools outside of Australia do not pay GST.