Important notes

  • This step requires administrator rights

  • It is relevant for domain-joined or Intune-managed devices

  • The command does not change any files or applications

Option A – Using Command Prompt (Administrator)

  1. Click the Start button

  2. Type Command Prompt

  3. Right-click Command Prompt

  4. Select Run as administrator

  5. If prompted, click Yes

  6. In the black window, type the following command:

    w32tm /resync

  7. Press Enter

What a successful result looks like

The user should see a message similar to:

Sending resync command to local computer The command completed successfully.

This confirms the device time has been synchronised.

If an error appears

“The service has not been started”

Ask the user to run:

net start w32time

Then run:

w32tm /resync

“Access is denied”

This means the Command Prompt was not opened as Administrator.
Close it and repeat the steps above, ensuring Run as administrator is used.