Help & Support

To help protect your Timetabling Solutions account, our system automatically sends an email alert whenever it detects a sign-in from a new location, device, or browser.

You might receive an email titled:

“New account sign in”
with details such as your browser, device type, IP address, and approximate location.

This feature helps ensure your account remains secure by notifying you whenever access occurs from somewhere we have not seen before.

Why You Received This Email

You may receive this message even when you were the person who signed in — for example:

• You signed in from a different computer or device (e.g. home vs work).

• You recently cleared browser cookies or cache.

• Your internet provider assigned a new IP address (common after restarting a modem or using a VPN).

• You used a different browser or reinstalled Windows or Chrome.

These changes can make it appear as if you’re signing in from a “new” location.

If the details (browser, device, approximate location) look familiar, there is no cause for concern and you can safely ignore the email.

When to Take Action

If you did not recently sign in, or the location/device listed looks unfamiliar:

1. Click Reset Password in the email immediately.

2. Review your account activity for any suspicious changes.

3. Contact our Support Team if you believe your account may have been accessed without your permission.

Example

Here’s an example of the type of email you might see:

If this matches your usual setup or time of sign-in, you can disregard the message.

Summary

Tip:
Receiving more of these notifications doesn’t mean your account is at risk, it usually indicates you’re signing in from different places or clearing cookies more often.