To successfully authenticate a user via Single Sign-On (SSO), your identity provider (e.g., Microsoft Entra ID/Azure AD, Google Workspace, etc.) must send the following attributes during the authentication process.
These attributes are required for us to correctly identify and link users to their existing accounts in our system.
| Attribute | Description | Required |
|---|---|---|
name | Full name of the user | ✅ Yes |
givenname | First name | ✅ Yes |
surname | Last name | ✅ Yes |
emailaddress | User’s full email address | ✅ Yes |
ℹ️ Important:
Theemailaddressattribute is used to match the incoming SSO user to a known user account in our system. If this value does not match an existing account, the user may receive an error such as “No Linked Account Found.”
Troubleshooting Tips
Ensure all required attributes are mapped and released by your identity provider.
Confirm that the email address sent matches exactly with the user's account in our system.
For Microsoft Entra ID (Azure AD) users, these values can typically be configured under Enterprise Applications > Single Sign-On > User Attributes & Claims.
If you need help reviewing your SSO configuration or mapping these attributes, please contact our support desk support@timetabling.com.au.