Summary: When attempting to activate V10, after entering your password, the app selector will display instead of the select school option, and you cannot activate V10.
Cause: Known issue, the user has completed an account recovery from the activation application.
Example image of the issue:
Resolution 1. A permanent fix is pending. A workaround is to open the browser in which you recently performed the account recovery and clear the cookies.
Chrome: chrome://settings/content/all?searchSubpage=timetabling.education
Edge: edge://settings/siteData?searchSubpage=timetabling.education
Then click on the rubbish bin.
Resolution 2: If the issue remains, ask your Global Administrator or User Administrator to delete your user account and re-create it.
To do this, open the Management Portal at https://timetabling.education
- On the task tree go to [1] Manage Users
- Select the user, click Delete and click Yes to confirm
- From the top menu, click + Add
- Enter the user details, click Save and Next
- Select the relevant Roles, click Save and Close
- Ensure the user row is selected. From the top menu, click Activations. This will send the user an email to create a new password.
- Ask the user to attempt the V10 activation with the new user account.