Timetabling Solutions works with carefully selected third parties to enhance the service, product and support you receive.
A subprocessor is a third party engaged by Timetabling Solutions to process customers' personal data or potentially will in the provision of the service (s).
Timetabling Solutions engages different types of subprocessors to perform various functions, as explained in the table below.
| COMPANY | CONTACT INFORMATION | PURPOSE & BASIS FOR PROCESSING DATA | DATA TYPES DISCLOSED | STORAGE LOCATION |
| Apple | https://www.apple.com/au/business/ | Provision of hardware, mobile phone software | Personal data: First name, last name, phone number, email address | AU (via iCloud sync services) |
| Dell | https://www.dell.com/en-au | Provision of hardware | N/A provision of hardware only | N/A provision of hardware only |
| Elevio | https://elev.io/legal/privacy-policy | Customer service software | Customers submit feedback on 'help' articles accessed in the service. Personal data submitted: First name, last name, phone number, email address | AU |
| eWay | https://www.eway.com.au/privacy-policy-2023/ | Online payment processing | Collects data related to purchases, transfers, and payments. This includes details about the transaction amount and personal data submitted: first name, last name, phone number, email address and sensitive data: financial details | AU, NZ |
| Freshdesk | https://www.freshworks.com/privacy/data-hosting/ | Customer service software | Collects data related to support tickets submitted by the customer. The customer opts in to receive status emails about the service. Personal data submitted: First name, last name, phone number, email address | AU, US |
| Formstack | https://www.formstack.com/data-security#SecurityPrivacy | Provision of customer service software | The customer submits feedback on products and can manage email subscription preferences. Personal data: First name, last name, email address | US |
| Google | https://workspace.google.com/intl/en_au/ | Business administration software, email service provider | Personal data: First name, last name, phone number, email address | AU |
| Microsoft | https://microsoft.com.au | Provision of hardware, business administration software, phone services, cloud infrastructure service provider | Personal data: First name, last name, phone number, email address, address, gender, student code, teacher code, teacher registration number | AU, US |
| PayPal | https://www.paypal.com/au/legalhub/privacy-full | Online payment processing | Collects data related to purchases, transfers, and payments. This includes details about the transaction amount and personal data submitted: first name, last name, phone number, email address and sensitive data: financial details | AU, US, EU |
| Salesforce | https://www.salesforce.com/company/privacy/ | Sales contact and lead management software | Personal data: First name, last name, phone number, email address | AU, EU |
| Twilio (SendGrid) | https://www.twilio.com/en-us/legal/privacy | Email services. (The service is not applicable for customers who configure an external mail service that sends email via the product). | Personal data: First name, last name, email address | US |
| WIX | https://www.wix.com/about/privacy | eCommerce website | Personal data: First name, last name, phone number, email address | EU, US |
| Xero | https://www.xero.com/au/legal/privacy/ | Business administration software | Personal data: First name, last name, phone number, email address, postal address | NZ, AU, US |
Please note: not all sub-processors on this list will be relevant to schools and the processing of school data.