Timetabling Solutions works with carefully selected third parties to enhance the service, product and support you receive.
Timetabling Solutions engages carefully selected third-party service providers ("sub-processors") to assist in delivering our products, cloud services and business operations. Where a sub-processor processes personal information on our behalf, we take reasonable steps to ensure the provider is appropriate to the services being delivered.
Timetabling Solutions engages different types of subprocessors to perform various functions, as explained in the table below, which is reviewed periodically and updated as our services evolve.
| COMPANY | CONTACT INFORMATION | PURPOSE & BASIS FOR PROCESSING DATA | DATA TYPES DISCLOSED | PRIMARY DATA PROCESSING REGION(S) |
| Apple | https://www.apple.com/au/business/ | Provision of hardware, mobile phone software | Personal data: First name, last name, phone number, email address | AU (via iCloud sync services) |
| Elevio | https://elev.io/legal/privacy-policy | Customer service software | Customers submit feedback on 'help' articles accessed in the service. Personal data submitted: First name, last name, phone number, email address | AU |
| eWay | https://www.eway.com.au/privacy-policy-2023/ | Online payment processing | Collects data related to purchases, transfers, and payments. This includes details about the transaction amount and personal data submitted: first name, last name, phone number, email address and sensitive data: financial details | AU, NZ |
| Freshdesk | https://www.freshworks.com/privacy/data-hosting/ | Customer service software | Collects data related to support tickets submitted by the customer. The customer opts in to receive status emails about the service. Personal data submitted: First name, last name, phone number, email address | AU, US |
| Formstack | https://www.formstack.com/data-security#SecurityPrivacy | Provision of customer service software | The customer submits feedback on products and can manage email subscription preferences. Personal data: First name, last name, email address | US |
| Google | https://workspace.google.com/intl/en_au/ | Business productivity and collaboration services | Personal data: First name, last name, phone number, email address | AU |
| Microsoft | https://microsoft.com.au | Provision of hardware, business administration software, phone services, cloud infrastructure service provider | Customer data processed through Microsoft Azure and Microsoft 365 varies according to the products and services used by the customer and may include personal information necessary to deliver Timetabling Solutions cloud services. | AU, US |
| PayPal | https://www.paypal.com/au/legalhub/privacy-full | Online payment processing | Collects data related to purchases, transfers, and payments. This includes details about the transaction amount and personal data submitted: first name, last name, phone number, email address and sensitive data: financial details | AU, US, EU |
| Salesforce | https://www.salesforce.com/company/privacy/ | Customer relationship management (CRM). | Personal data: First name, last name, phone number, email address | AU, EU |
| Twilio (SendGrid) | https://www.twilio.com/en-us/legal/privacy | Transactional email delivery services. | Personal data: First name, last name, email address | US |
| WIX | https://www.wix.com/about/privacy | eCommerce website | Personal data: First name, last name, phone number, email address | EU, US |
| Xero | https://www.xero.com/au/legal/privacy/ | Business administration software | Personal data: First name, last name, phone number, email address, postal address | NZ, AU, US |
Please note: not all sub-processors on this list will be relevant to schools and the processing of school data.
Timetabling Solutions periodically reviews its use of sub-processors to ensure they remain appropriate to the services being provided and the risks being managed. The use of sub-processors forms part of our Information Security Management System and Supplier Security Policy.