How our Application Status page works
Our Application Status page provides information about the current availability and performance of Timetabling Solutions cloud applications.
The status page is available at:
https://status.timetabling.education/status/live
How application availability is monitored
Our status page receives monitoring information from our Microsoft Azure environment and displays the current status of our cloud applications.
This monitoring is designed to identify availability issues, such as an application or service being unavailable or failing to respond successfully.
When an application is operating normally, it will display as Operational.
If our monitoring detects that an application or service is unavailable, its status is automatically updated, and our team is alerted so that an investigation can begin.
What happens when a service outage is detected?
When our monitoring detects that a service is unavailable:
Our technical team is automatically alerted, and an investigation begins.
The appropriate personnel are notified to assist with the investigation and resolution.
The incident is assessed and classified according to our Service Level Commitment (SLC) guidelines, based on its impact and urgency.
Updates are provided through the status page as more information becomes available.
Customers subscribed to Status Page Alerts receive notifications about the incident and its resolution.
Customers can subscribe to Status Page Alerts through our Email Preferences page: https://www.timetabling.com.au/emailpreferences.
Degraded Performance and application issues
Not every application problem results in the service appearing unavailable.
For example, an application may remain accessible even when a particular function is unavailable, is slow to respond or produces an error. These issues may affect a group of users while the underlying application continues to respond normally.
In these circumstances, customers may identify the problem before our monitoring systems do.
When we identify a sufficiently widespread issue, we will publish an incident on the status page. As a general guideline, an incident will be published where the issue is known to affect more than 50 schools.
Customers who have already reported the issue through a support ticket or email may also receive updates directly from our Service Team.
I'm experiencing an issue, but the status page says the application is operational
An Operational status does not necessarily mean that every function within an application is operating without error.
Our automated monitoring primarily determines whether the application and its underlying services are available and responding successfully. It may therefore not detect:
an issue affecting only a particular function;
an issue affecting a small number of schools or users;
problems relating to particular data or configuration;
intermittent application errors; or
an issue where the application remains available but is not operating as expected.
If you are experiencing an issue not shown on the status page, please do not assume that we are already aware of it.
We strongly recommend submitting a Support Ticket through the Help & Support page or emailing support@timetabling.com.au.
Please provide as much information as possible, including the application affected, what you were attempting to do, any error message displayed, and the steps required to reproduce the issue.
Reports from customers are important because they help us identify the scope and impact of issues that may not be detectable through automated monitoring.
How is uptime calculated?
The status page displays application availability over approximately the previous 45 minutes.
Each application is regularly checked through our Azure monitoring, with the results displayed as individual indicators on the status page.
The percentage shown represents the proportion of successful availability checks during that period. For example, 100% indicates that all checks displayed for the previous 45 minutes were successful.
The status page refreshes every five minutes to display the latest monitoring information.
This monitoring confirms that the application is available and responding. It does not necessarily confirm that every feature or function within the application is operating without error.