If you have configured to send emails from your own email server, but the emails are arriving from noreply@timetabling.com.au, this indicates that an issue has been encountered.
- We send from noreply@timetabling.com.au by default, or when an issue is detected with a configured email server.
- The most common issue is your username/password for your email server has changed and has not been updated on the Management Portal.
To check your email server configuration:
- Go to your school’s Management Portal at https://timetabling.eduation
- From the task tree select [5] Settings
- Select the tab Email Server Settings
- Ensure that all of the details on this page are correct
- Click Save in the top right corner
- If you believe your settings are correct, it may have been an intermittent issue. Click Save on the Email Server Settings page to re-establish the connection.
- If the issue persists:
- Go to: https://dnschecker.org/smtp-test-tool.php
- Enter the SMTP details you are using on https://timetabling.education
- If this tool does not display an issue, please contact support@timetabling.com.au and we will investigate further