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Symptons: "The username or password entered was invalid"
Resolution 1: If you have previously signed in to https://timetabling.education use the Recover My Account function on: https://auth.timetabling.education/Recovery
Resolution 2: If you have never signed in to https://timetabling.education follow these steps:
To access our desktop and online software users will need to be added and assigned roles in the Management Portal on https://timetabling.education
This is a different site to our company website and does not use your SMA login details.
Each school has a Global Administrator who can add users and assign roles.
Nominate your Global Administrator by completing this online form
Request your Global Administrator do the following:
- Sign in to https://timetabling.education open the Management Portal
- Go to [1] Manage Users
- Add any users requiring access that are not already listed
- Select the users that will operate V10 and assign the role 'Timetabler'
Important: you need to include any other role that may apply to that user - Click "Activations" to send a verification email to the user allowing them to create their password for signing in to https://timetabling.education
- Users will need to sign in to V10 on the desktop to operate the software using the same login details they use for signing in to https://timetabling.education
- For users that have never signed in to https://timetabling.education
select the users and from the top menu click Activations. This will send an email to the user to create a password.
- If the user forgets their password, it can be reset via the sign-in page in V10 and on https://timetabling.education via the Recover your account function