Symptons: "The username or password entered was invalid"

Resolution 1: If you have previously signed in to https://timetabling.education use the Recover My Account function on:  https://auth.timetabling.education/Recovery

Resolution 2: If you have never signed in to https://timetabling.education follow these steps:
To access our desktop and online software, users will need to be added and assigned roles in the Management Portal on https://timetabling.education 

This is a different site from our company website and does not use your SMA login details.

Each school has a Global Administrator who can add users and assign roles. 


Nominate your Global Administrator by completing this online form

Request your Global Administrator to do the following:

  • Sign in to https://timetabling.education and open the Management Portal 

  • Go to [1A] Manage Users.

  • Add any users requiring access that are not already listed.

  • Select the users who will operate V10 and assign the role 'Timetabler'.

    Important: you need to include any other role that may apply to that user.

  • Click "Activations" to send a verification email to the user, allowing them to create their password for signing in to https://timetabling.education

  • Users will need to sign in to V10 on the desktop to operate the software using the exact login details they use for signing in to https://timetabling.education

  • For users who have never signed in to https://timetabling.education
    select the users and from the top menu, click Activations. This will send an email to the user to create a password.

    - If the user forgets their password, it can be reset via the sign-in page in V10 and on https://timetabling.education via the Recover your account function