Help & Support

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Symptoms: 
V10 displays as "Software Not Activated" after entering your email and password.
During the activation process, the user cannot select their school.
The school has a current SMA.

Cause 1: 
The version of your software is older than 10.0.1.326. Please download the latest V10 and try again.

Cause 2: 
The time on your system clock is inaccurate, preventing authentication.

Resolution: 
Sync your time with time.windows.com so that it is accurate.

- Open Settings
- Click on Time & Language
- Click on Date & time
- Set the time automatically to "ON"
- Under “Synchronize your clock,” click the Sync now button