Help & Support

Summary:
After replacements are entered, they are not displayed when the data is reloaded. “No replacements required” may appear at the top when viewing the screen [12A] Allocate Teacher Replacements

Cause:
Under investigation

Resolution:

1. Right-click on the white section of the screen and select Refresh from the menu

2. If step 1 did not work, then go to 8A to make another teacher absent for the day, then go to 12A, right-click and select Refresh Display

3. If steps 1 & 2 didn't work, open the Management Portal, go to task 2B Settings | Daily Organiser, tick 'Enable period structure realignment and then republish your timetable. This will force the Daily Organiser data to reassociate with the timetable.

If none of the steps resolve the issue, please contact Timetabling Solutions

Please submit a support ticket to let us know it has occurred and whether the right-click refresh assisted