Help & Support

Summary:
After replacements have been entered, upon reloading the data they are not showing.  “No replacements required” may appear at the top when viewing the screen [12A] Allocate Teacher Replacements

Cause:
Under investigation

Resolution:

1. Right-click on the white section of the screen and select Refresh from the menu

2. If step 1 did not work, then, go to 8A to make another teacher absent for the day, then go to 12A, right-click and select Refresh Display

3.  If steps 1 & 2 didn't work, copy the file.  Go to the Daily Organiser home page and click Copy.

* note, please delete any copied files once they are no longer required.  Having multiple data files for overlapping date ranges will cause slowness

If none of the steps resolves the issue, please contact Timetabling Solutions

Please submit a support ticket to let us know it has occurred and whether the right-click refresh assisted