HAR is the short form for HTTP Archive format, which tracks all the logging of a web browser's interaction with a site.

HAR files are used to assist with troubleshooting issues.

1.  Open Chrome and click F12 to open the Developer Tools (DevTools)

2. Click on the Network Tab
3. Click 'Preserve Log' This ensures that the recorded data is not cleared when the page reloads.

4.   Click the Record icon (black dot with a black circle around it.  This will turn red when recording)

5. Perform the Actions to Capture:

  • Once you've completed the actions, you can stop recording by clicking on the red Record button again.

  • Save the HAR File:
    • Right-click anywhere in the list of network requests and select Save all as HAR with content.
    • Choose a location on your computer to save the HAR file, and give it a name.
    • Attach the HAR file to the ticket or email to support@timetabling./com.au
    • You can now close the Developer Tools by clicking the X in the top right corner of the pane or by pressing F12 again.


Note:  All of the data exchanged between your browser and the server will be present in the *.har file. This will include any Personally Identifiable Information (PII) that you create, retrieve, update or use for some application features