FAQs - Manager Edition

WPM issues: Recommend deleting browsing history, you can leave your saved passwords, just need to refresh the cache and delete the cookies. If still an issue try Incognito mode (Chrome) or Private Mode (Firefox)
We've recently made a change to our application and unfortunately some browsers are still holding on to the old information. We recommend ...
Fri, 22 Jul, 2016 at 10:30 AM
How can I see which students have not entered their preferences yet?
The Student Status Report displays students that have and have not submitted preferences. Click Reports | Student Status Report
Thu, 3 Sep, 2015 at 12:42 PM
How do I export data to Student Options once students have finished entering their preferences?
Select the correct Student Group Click | Manage Data | Export to SOFX | Save File Navigate to the location of the zipped file Right click on the...
Thu, 3 Sep, 2015 at 12:45 PM
How do I remove completed subjects?
Use Bulk Edit Mode in the Students tab Click Students | Enter Bulk Edit Mode | Select/Unselect All Click Edit Field (located on far right of screen...
Thu, 3 Sep, 2015 at 12:49 PM
My logo appears to be stretched
The recommended logo size is 150 (width) x 84 (height) pixels. To resize your logo: Open the logo in Paint | Resize Select Pixels and cha...
Thu, 3 Sep, 2015 at 12:54 PM
400 Bad Request Error Message
This error is likely to be caused by a corrupt website cookie or related to your browser cookies.  A quick test is try and open the site in Private Mode/Inc...
Wed, 23 May, 2018 at 3:10 PM
When printing from Firefox, headers and lines disappear from reports
This is fixed by turning on the "Print background (colors & images)" option in the Page Setup of Firefox print options.  Turn this option ...
Thu, 11 May, 2017 at 4:06 PM
SAML SSO certificate requirements
It just needs to be a valid X.509 certificate. Web Preferences needs to the SAML messages to be signed with SHA256, so the requirements would be that it’s a...
Fri, 12 May, 2017 at 4:47 PM
What are the supported browsers?
Web Preferences Manager works best in the latest versions of Google Chrome and Firefox with a minimum screen resolution of 1024 x 768.   Use the latest ve...
Tue, 18 Jul, 2017 at 7:51 AM
Unable to Configure Email Server - check if accessible externally
If you believe your mail server details are correct, we recommend checking the external connection using Telnet. To install Telnet using Command Line: ...
Fri, 21 Jul, 2017 at 2:26 PM