Phone and email support, other than technical support, is not included in your Software Maintenance Agreement.
Timetabling support is given on a pay as you use system at the rate of AUD60 + GST for the first 15 minutes or part thereof, then AUD20 + GST per 5 minutes or part thereof. This means that you are only paying for assistance with your timetable construction when required.
We believe this is a fairer system for our clients than paying a yearly fee or increasing the Software Maintenance fee when you may not necessarily use this particular service.
A Software Support Agreement is available if you feel you may need a substantial amount of support. This is five hours of phone/email support time. The cost of the Software Support Agreement is AUD999 + GST which equates to the reduced rate of AUD50 + GST per 15 minutes.
Please contact us if you require any further information or assistance.
All prices are in Australian dollars and can be converted to your currency at the time of invoicing. Schools outside of Australia do not pay GST.
Phone: +613 5228 3700
(AEST business hours Mon to Friday)
In App Tickets: Open 'Help & Support' click "Support Tickets" or submit from the website: https://timetablingsolutions.freshdesk.com/support/tickets/new